And because Marketplace connects to Facebook, buyers can also check the seller’s reviews and even see their Facebook profile and shared connections. Users post items for sale along with photos and relevant descriptions. If you’ve ever used Craigslist or eBay, you’ll feel right at home on Marketplace. Given the prices of used cars these days, that last one is likely to be a resounding yes, but it's still important to keep in mind.Facebook Marketplace is an e-commerce site on which Facebook users can buy, sell, and trade goods. Home security company ADT recommends seven steps to stay safe when selling items on Craigslist (but most of them would work well on other sites as well), including using a proxy email address, trusting your instincts when it comes to meeting potential buyers and making sure the transaction is worth your time. When it comes to buying a car or truck on Facebook Marketplace, Facebook itself says that shoppers should "take some extra time and care" to better understand the deal and that keeping personal information and yourself safe should be a "top priority." There are similar bits of advice on third-party sites. We put together a list of 10 tips to successfully buy a car on Craigslist six years ago, and the safety components we mentioned, like meeting in a public place, if possible, and creating a paper trail in case anything goes wrong, remain valuable. Craigslist now also charges people to list a car for sale, and that has lowered the amount of fraud happening on the site, experts told ProPublica. eBay offers an escrow service and will offer refunds if the sale ends up being fraudulent. ProPublica published its own guide giving tips to "avoid being scammed" on the Marketplace that's worth a look.Ĭraigslist and eBay, which have been in the classified sales game longer than Facebook, seem to have better security measures in place. Another issue is that these 400 workers each need to deal with around 600 complaints or help requests a day, giving them less than a minute to deal with each one. A Facebook spokesperson told ProPublica this access has been changed. One of the problems here is that these employees were given access to Facebook Messenger inboxes, which led to them spying on people. First, there is anti-fraud software to detect scams, but since this isn't the most accurate tech, Facebook also uses around 400 Accenture employees to "respond to user complaints and to review listings flagged by the software," ProPublica said. ProPublica notes that Facebook uses a few different methods to keep Marketplace safe and reliable. But success is no excuse for endangering users, which brings us to ProPublica's recent research on the social media giant and how Facebook allowed thousands of Marketplace listings that break the company's own rules, risking users' safety. That's the problem with Facebook Marketplace, which now has that many people on the site buying and selling goods. It's not easy to keep a billion people following the rules.
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